Credit Cards & Debit Cards

We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number.

Pre-authorizations

You might notice what looks like a pending charge from $.01 up to $5 from us when viewing your credit or debit card account information online. This is not a charge, it is a pre-authorization. Pre-authorizations are only used to confirm that a card is valid before we attempt to charge the full order amount. These pre-authorizations are automatically voided immediately after they process. Sometimes it might take a few business days for voided transactions to fall completely off your credit or debit card account. Don't worry, we will never attempt to capture these funds under any circumstances.

Subscriptions

MyOnlineFitnessCenter offer subscription programs for our customers interested in online exercise training. You might notice what looks like a pending charge from us when viewing your credit or debit card account information online. If you signed up for a membership, you will continue to be billed and your membership will remain active until you cancel. If you’d like to cancel your membership, you can call us at 888-389-7033 or email us at [email protected]

The price of your subscription will depend upon the subscription program you chose upon purchase. Our subscription programs are currently priced at $39.95/month, $67/month, $77/month.

Backorders

If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder with an estimated shipping date. If you are not interested in waiting, please contact our customer relations team via email or at 888-389-7033 (M – S 9AM – 9PM EST). We will be happy to recommend an alternative style or simply refund your purchase. As always, we are happy to help!

Declined Payments

If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

• General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
• AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
• Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

Having trouble cstrong>hecking out? Don't hesitate to contact our customer relations department at 888-389-7033 (M – S 9AM – 9PM EST). You can also reach us via e-mail.

PayPal

We do no accept paypal at this point.

Money Order, Personal Check or Cashier's Check

We do not accept money orders, personal checks or cashier’s checks at this point.

Prepaid Credit or Gift Cards

If you are using a Visa, MasterCard or American Express pre-paid credit or gift card, register the card by calling the card-issuing bank. During the checkout process, be sure the billing address matches the address used when registering the card. If there is an address mismatch, the transaction will be declined and a hold may be placed on your card. Please contact the card-issuing bank if this occurs.

Purchase Orders

Purchase orders can be submitted via fax, phone, mail or e-mail. Please do not submit credit card information through e-mail because it is not a secure method of communication. To use a line of credit on purchase orders, you must apply and be approved for a line of credit prior to purchase.

Refunds

Once we receive and inspect your return, a refund will be applied to your account. PLEASE NOTE: Refunds are not instantaneous. Allow 2-8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company. After 60 days, we can no longer apply refunds directly to credit cards.

Return Address

MyOnlineFitness
3100 Technology Drive Suite 200
Plano TX 75074

Quotes

We are happy to provide quotes for large quantity orders. We offer competitive pricing and a quick turnaround time. If you would like to request a quote, contact our volume order specialist at 888-389-7033 (M – S 9AM – 9PM EST) or via e-mail. Please allow 24-48 hours to receive your quote.

Sales Tax

We are required by state law to charge sales tax on all orders shipped within the state of Massachusetts.